Author Topic: Problem with Equasis password  (Read 820 times)

Offline csaba

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Problem with Equasis password
« on: November 06, 2022, 04:34:35 AM »
They informed me that I need to change my password. Fine. I entered a new password and it is not accepted. I entered another one, not accepted. I chose a secure generated password option...not accepted. Then I gen an e-mail saying that I have been locked out due to too many unsuccessful log in attempts. I had this problem with them last time too. Ever since they introduced this log in stuff I only had trouble with them.
Any other websites to get the IMO number etc?

Offline pieter melissen

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Re: Problem with Equasis password
« Reply #1 on: November 06, 2022, 11:13:02 AM »
For new stuff Marine Traffic should be good enough if you just type the name. Alternative method: Google, type Name + "ship" and you may get a proper hit.

Offline Robert J Smith

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Re: Problem with Equasis password
« Reply #2 on: November 06, 2022, 02:17:22 PM »
Entered new password as requested but have not received validation email yet so unable to log in  >:(

Offline Jens Boldt

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Re: Problem with Equasis password
« Reply #3 on: November 07, 2022, 11:46:45 AM »
That's strange guys... I was asked today to change my password.

I chose one my browser created (which was accepted instantly), confirmed that I'm no robot, submitted the new data, got the activation email instantly, clicked on the link and after that I was able to log in again immediately.

@Robert - Did you check your spam filter?
« Last Edit: November 07, 2022, 11:56:05 AM by Jens Boldt »
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Offline Holger Jaschob

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Re: Problem with Equasis password
« Reply #4 on: November 07, 2022, 04:20:49 PM »
Hi guys,

have the same problem as Robert. I choose a secure password created like Jens wrote, confirmed, submitted but no link!
Checked my spam filter but no message from equasis. And now my password is unknown to equasis.

Update:
Did as if I lost my password. Logged in with a preliminary password valid for 24 hours.
Changed my password, confirmed again and submitted. Again no activation email and still not able to log in.

Update 08.11.2022:
Seems that I made a mistake. Found a document on equasis about the account management.
There is described how to change your password correctly.
It's a Pdf document that can be found under "New, item 2, account management".
« Last Edit: November 08, 2022, 10:53:44 AM by Holger Jaschob »

Offline Robert J Smith

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Re: Problem with Equasis password
« Reply #5 on: November 08, 2022, 06:11:27 PM »
Anyone know how to contact Equasis, the "contact us" button does not work unless I am signed in?


Offline victor radio74

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Re: Problem with Equasis password
« Reply #7 on: November 08, 2022, 11:29:57 PM »
As Holger Jaschob appointed here is the file

Offline csaba

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Re: Problem with Equasis password
« Reply #8 on: November 09, 2022, 12:25:44 AM »
These guys are a real pain in the ass. New password accepted, account activated, your account not recognized. Three bloody times!!!

Offline Holger Jaschob

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Re: Problem with Equasis password
« Reply #9 on: November 09, 2022, 06:06:17 AM »
Yesterday I tried again to change my password. After clicking "Lost password" I immediately got a mail to validate.
Logged in and did exactly the single steps. But again no validation mail.
Sent a message to the address that Aleksi mentioned. Up to now no answer...

Update:
Recieved an answer. Found it in my spam filter. Must be a generated mail.
It showed me just the same infos that I knew before.
Answered that I know what to do but I don't receive any validation mail about the changed password to re-activate my account.
Again no answer. I Think I'll won't use equasis any more.

In the future I'll only use use miramar ship index although they don't have info about vessels under construction.
I pay 20 $ per year for access but the site is regularly updated and you find satisfactory info about the vessel (main data, renaming etc.).
There is also a database called "new ships". Found this database while looking for info about IMO numbers.
« Last Edit: November 09, 2022, 05:04:24 PM by Holger Jaschob »

Offline Robert J Smith

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Re: Problem with Equasis password
« Reply #10 on: November 09, 2022, 06:00:57 PM »
Just found my validation email in the spam folder  ;D
All working now

Thanks Jens, should have read your post more clearly



Offline csaba

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Re: Problem with Equasis password
« Reply #11 on: November 09, 2022, 08:53:31 PM »
Robert,
Could you please explain step by step what did you do?

Offline Jens Boldt

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Re: Problem with Equasis password
« Reply #12 on: November 10, 2022, 12:11:03 AM »
@Holger

I think you might have missed this thread
https://forum.shipspotting.com/index.php/topic,17526.0.html

I'm afraid there won't be no further updates on the Miramar website.
“Never be afraid to laugh at yourself. After all, you could be missing out on the joke of the century.”
- Dame Edna Everage

One day your life will flash before your eyes. Make sure its worth watching.
- Unknown

Offline Holger Jaschob

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Re: Problem with Equasis password
« Reply #13 on: November 10, 2022, 09:05:41 AM »
Thanks for info, Jens. Really didn't know that. I think I'll order a CD before everything is closed.

@Robert
like csaba I'm also interested to learn about the single steps you did.

Offline Robert J Smith

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Re: Problem with Equasis password
« Reply #14 on: November 10, 2022, 03:45:47 PM »
Csaba & Holger

Hi

I signed in, went to my profile, entered original password and clicked change password. Entered new password and confirmed that password and submitted (think that was it without doing it again) and waited for validation email. Didn't think I got it but later found it in my spam folder, clicked on the link and all was OK.

Hope this helps

Bob

 

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